Terms & Conditions

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in our store.

SDF TRADING LTD TERMS AND CONDITIONS

Note: A list of SDF Trading Ltd online stores can be found at www.sdftrading.com. We only accept payment in Pounds Sterling. Prices shown on this site in any other currencies are for guidance only.

All prices on this website include UK VAT at 20% unless stated otherwise. SDF TRADING LTD VAT registration number: GB 109 4771 06. Company registration number 755167, registered in England and Wales.

SDF TRADING LTD and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY POLICY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.

Only designated employees from our establishment have access to your information in order to process your order. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access and use of your information.

CREDIT CARD INFORMATION

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.

When making an order by telephone, fax or post and paying by credit/debit card your full card data will be held no longer than is necessary to process and despatch your order. Where applicable we will provide you with the customer copy of the credit/debit card receipt and we will keep the merchant copy which will be kept with a printed copy of your order details in a secure area. We are required to keep a record of transaction details for up to 6 years for tax and accounts purposes.

When making an order online and paying by credit/debit card your information will be stored on a third party secure server provided by SagePay who are our online credit and debit card payment processor. SagePay use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the Internet. SagePay only make available to SDF TRADING LTD part of the card details that is enough for SDF TRADING LTD to choose to accept or decline an order. SDF TRADING LTD will not be provided with the a full customer card number, only the last 4 digits will be provided for verification purposes. Your credit / debit card information is held in the SagePay secure server area for 31 days in which time SDF TRADING LTD must accept payment and process your order or the payment will become void and be indicated as declined on the SagePay system and no longer available to process. Details of all online transactions will be held for up to 5 years for tax and accounts purposes.

To prevent unauthorised access and use of your information, we follow strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Acts of 1984 and 1998. Your credit card information can only be exchanged between you and us.

ONCE YOUR ORDER HAS BEEN PROCESSED AND DESPATCHED WE WILL DISTROY ALL CARD DETAILS BAR THE LAST 4 DIGITS OF YOUR CARD WHICH ARE SAVED ON FILE WITH YOUR ORDER FOR CROSS REFERENCE PURPOSES ONLY.

ELECTRONIC COMMUNICATIONS

When you visit SDF TRADING LTD or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SDF TRADING LTD or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of SDF TRADING LTD and protected by U.K. and international copyright laws. The software application provider and author for "Opencart", is used under the GNU GPL GENERAL PUBLIC LICENSE and all original authorship and credit for Opencart remains the intellectual rights of www.opencart.com.

TRADEMARKS

SDF TRADING LTD trademarks and trade dress may not be used in connection with any product or service that is not SDF TRADING LTD, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SDF TRADING LTD. All other trademarks not owned by SDF TRADING LTD or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SDF TRADING LTD or its subsidiaries.

LICENSE AND SITE ACCESS

SDF TRADING LTD grants you a LIMITED license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SDF TRADING LTD. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SDF TRADING LTD. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SDF TRADING LTD and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing SDF TRADING LTD name or trademarks without the express written consent of SDF TRADING LTD. Any unauthorized use terminates the permission or license granted by SDF TRADING LTD. You are granted a LIMITED, revocable, and nonexclusive right to create a hyperlink to the home page of SDF TRADING LTD so long as the link does not portray SDF TRADING LTD, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SDF TRADING LTD logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. SDF TRADING LTD and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. SDF TRADING LTD reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant SDF TRADING LTD and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SDF TRADING LTD and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify SDF TRADING LTD or its associates for all claims resulting from content you supply. SDF TRADING LTD has the right but not the obligation to monitor and edit or remove any activity or content. SDF TRADING LTD takes no responsibility and assumes no liability for any content posted by you or any third party.

PRODUCT DESCRIPTIONS

SDF TRADING LTD and its associates attempt to be as accurate as possible. However, SDF TRADING LTD does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SDF TRADING LTD itself is not as described, your sole remedy is to return it in an unused condition.

DIGITAL RECEIVER FIRMWARE/SOFTWARE

SDF Trading Limited supply all digital receivers pre-installed with the manufacturers default firmware unless stated otherwise. This in most cases will be for use as FTA (free to air) reception only. We do not offer support for any third party software/firmware or patches unless we have specifically stated otherwise and in some cases the loading/patching of software/firmware may void your warranty. Your warranty covers the actual receiver hardware only, this does not extend to setup and installation of the equipment though we may at our discretion extend this to provide support for use with FTA reception but strictly only where the provider permits for connection to their network. This includes all digital receivers we supply unless we have specifically stated otherwise.

Linux Enigma 2 Receivers - Many of our Linux Enigma 2 products have the option of pre-flashed 3rd party images, this is a free of charge service provided to our customers. We do not provide support for these 3rd party images, 3rd party plugins or Softcams of anykind. 3rd party images are flashed purely for the convenience of our customers. If you require support for any 3rd party image please visit the relevent support Forum for the image Team.

VIEWING CARDS

SDF TRADING LTD are not in control of satellite transmissions. With respect to all subscription based products, please be aware that all sales are final once subscriptions are activated / registered with the broadcaster, we are not able to offer any refunds or to accept returns once a viewing card has been activated or activation requested. SDF TRADING LTD act merely as agents for overseas broadcasters and are not in control of card activation times or any card entitlements update times and whilst we will provide unlimited support as best we can for equipment we have sold we are actually only  "contracted" to supply the satellite equipment (receivers, CAM, viewing card etc.) and not to supply programmes or guarantee card updates. We therefore cannot be held responsible should a broadcaster (or any affiliated company or service supplier) cease broadcasting, change encryption type, move frequency or make any change to the broadcast transmission or its content or card updates whatsover including merging with other broadcasters or re-branding of their services. If current legislation changes then it may become illegal to renew or assist in the service of subscriptions. Viewing by minors of any adult material is prohibited; the end user must take appropriate steps to ensure parental controls are in force.

ORDER CANCELLATIONS / RETURNS

Items arriving to the customer in a faulty condition or where the customer no longer requires the item(s) and wishes to return their product will be accepted for return providing we are notified in writing within 14 days of arrival. Items over 14 days of arrival or items which are custom made and/or a one off special order will not be considered for return. Where a product is faulty it will either be exchanged or refunded in full (at the buyers choice) within 14 days of the item arriving back with SDF Trading Limited and being confirmed as a genuine hardware fault.

In all cases you (the customer) will be responsible for the return delivery costs of any un-wanted goods/cancelled orders. If goods are faulty SDF Trading will generally arrange carrier collection which requires that the buyer make themselves reasonably available to allow a carrier to collect. Customers outside the UK will be responsible for their own return delivery costs and shipping charges paid when order was created will not be refunded for returned unwanted goods.

Items returned for refund where the customer has simply changed their mind may be subject to a 20% re-stocking fee if the item is in any way no longer to be considered as new and/or been subject to what constitutes reasonable use in terms of allowing inspection as would be allowed should the item be viewed and demonstrated 'in store'.

In the case of all items being returned (faulty/refund/exchange) in the first instance the customer should contact SDF Trading Ltd by using any of the methods on our 'Contact Us' page providing full purchase details, RMA (return merchandise authoristaion) number along with return instructions will then be emailed. Once RMA instructions have been issued you (the customer) will have 14 days in which to return un-wanted/cancelled orders. All returns received without first providing a emailed / written returns request will be refused.

We cannot cancel your purchase when:

• You return your product without proof of purchase
• There is a contract for services with the product and you have started using the services (e.g. pre paid smart cards or cams)
• The warranty seal has been broken on any item
• The goods were a special order built to your specification.
• If any illegal software / firmware / patches are found to been loaded to the receiver.
• Your order is a pre-order as this is treated as a deposit for goods therefore non-refundable.
• The goods have been used beyond what would be considered reasonable use for inspection.
• LNB's or LNB brackets / arms will not be accepted for return or refund once used.

FAULTY PRODUCT RETURNS (after first 14 days of arrival but within warranty period)

All items on this website carry a full 12 month RTB (return to base warranty) unless stated otherwise. The customer is responsible for the return delivery costs however we may also offer to refund this cost in some circumstances. SDF TRADING LTD will be responsible for any return delivery costs to the customer of a replacement and/or repaired product. All products will be repaired or replaced whenever possible, or a refund minus our shipping and handling costs or alternative product will be offered where repair or replacement is not available within a reasonable time. Faulty items returned for repair or exchange, where no fault can be found will be charged a return shipping and handling fee, generally be approx £10 for UK and approx £25.00 for European customers, exact fee will be confirmed. All returns IN ALL CIRCUMSTANCES must be authorised for return by SDF TRADING LTD prior to returning. ANY returns received without first obtaining authorisation may be refused and/or subject to return delivery costs where applicable. In the cases of any items being suspected of having a hardware fault in the first instance the customer should contact SDF Trading Ltd by using any of the methods on our 'Contact Us' page providing full purchase details, RMA (return merchandise authoristaion) number along with return instructions will then be emailed. Once RMA instructions have been issued you (the customer) will have 7 days in which to return un-wanted/cancelled orders. All returns received without first providing a emailed/written returns request may be refused and/or subject to return delivery costs where applicable. Posting on the world-of-satellite.com sponsored enthusiasts Forum is not considered as a means of contacting SDF Trading Ltd nor is it to be used for reporting hardware failures or warranty claims, world-of-satellite.com is an enthusiasts support Forum run by enthusiasts. All hardware failures or warranty claims must be reported directly to SDF Trading Ltd via methods on our 'Contact Us' page providing full purchase details.

SPECIFICATIONS

Technical data, dimensions, weights, etc. are given as a general guide rule only, no guarantee is given or implied that the goods will conform in absolute detail to the descriptions and illustrations. SDF TRADING LTD reserves the right to amend the specifications and to withdraw goods from sale without prior notice.

SUITABILITY

Other than those expressly stated SDF TRADING LTD makes no representations as to the fitness or suitability of any goods for any purpose whatsoever.

12* MONTHS HARDWARE GUARANTEE

In addition to all benefits conferred on the buyer by statute SDF TRADING LTD guarantees all goods offered for a period of 12 months from the date of purchase, provided that: (a) it is established to the reasonable satisfaction of SDF TRADING LTD that some part of the hardware used in the manufacture was defective, and the goods have been returned to seller, and (b) the goods have not been subject to misuse, damage or abuse of any kind.

Warranty support is provided by SDF TRADING LTD to the original purchaser of the goods only. We do not provide a transferable warranty to a third party except in exceptional circumstances and consideration to grant such permission will only be considered by written request.

*ALL Vu+ MODELS PURCHASED FROM 01/01/2015 HAVE 24 MONTH HARDWARE WARRANTY (excludes all remote controls / RCU, these have 1 year warranty). ALL ZGEMMA MODELS SOLD FROM 01/01/2020 COME WITH 12 MONTH WARRANTY.

ACKNOWLEDGMENT AND ACCEPTANCE OF ORDER

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please use the Contact Us page, quoting your order number. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Despatch times are subject to time of order and availability - Please see our Delivery and Returns page for more detailed information.

INSPECTION OF GOODS ON DELIVERY

You should inspect the products upon receipt and check that everything specified is included and that the item(s) do not appear to have been damaged in transit. You will be deemed to have accepted the order unless you notify us within 24 hours of receipt that there is a problem or if you wish to cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. In the respect of suspected damage in transit we may request photos of the physical damage as well as pictures of the packaging the parcel arrived in. If you fail to take any action to report damaged and/or missing items to us within 24 hours of receipt then we will not be obligated to accept any rejection by you of the goods at a later date.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY SDF TRADING LTD ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. SDF TRADING LTD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SDF TRADING LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SDF TRADING LTD DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM SDF TRADING LTD ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SDF TRADING LTD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting SDF TRADING LTD, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SDF TRADING LTD or its associates.

DISPUTES

Any dispute relating in any way to your visit to SDF TRADING LTD s or to products you purchase through SDF TRADING LTD shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate SDF TRADING LTD intellectual property rights, SDF TRADING LTD may seek injunctive or other appropriate relief in any county court of U.K., and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the current U.K. law. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to SDF TRADING LTD. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Terms Of Service, Privacy Policy, or other policy related material can be directed to SDF TRADING LTD by using any of the the methods on our 'Contact Us' page.

These terms and conditions cover all of our online stores, full list can be found at www.sdftrading.com. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

ALL RECEIVERS SOLD ON THIS SITE ARE SOLD STRICTLY FREE TO AIR ONLY (FREE TO AIR CHANNELS). WE DO NOT PROVIDE ACCESS TO ANY PREMIUM PAY TV CHANNELS NOR DO WE PROVIDE SUPPORT FOR VIEWING ANY PREMIUM PAY TV CHANNELS. WE DO NOT PROVIDE SUPPORT FOR 3RD PARTY SOFTCAM'S, 3RD PARTY PLUGINS, IMAGES/SOFTWARE OR PATCHED FIRMWARE OF ANYKIND.

IMAGE FLASHING IS PROVIDED AS A FREE 'AS IS' SERVICE, WE DO NOT PROVIDE DIRECT SUPPORT FOR ANY 3RD PARTY LINUX/ENIGMA 2 IMAGE.

BY PLACING AN ORDER WITH US YOU ACCEPT ALL THE ABOVE TERMS AND CONDITIONS.